Modules & features
Updated 30 Sept 20263 min

Mysty voice settings and approvals for your workspace

Turn Mysty voice on or off for the whole workspace, choose whether it may only answer questions or also make simple changes, set daily limits, and approve or reject anything a caller asked for that was too risky to run on its own.

Business owner

Mysty voice's safety rules apply per workspace, not just per person. This screen (Settings → Account → Mysty voice → Workspace settings, or go straight to /profile/mysty/workspace) is where the workspace owner turns Mysty voice on or off, decides whether it may only answer questions or also make simple changes after reading them back, sets how many changes it may make, and reviews anything a caller asked for that was too risky to run on its own.

Turning Mysty voice on for the workspace, what it may do, and anything waiting for approval (desktop view)
Turning Mysty voice on for the workspace, what it may do, and anything waiting for approval

Turn Mysty voice on or off

Off by default, and off means nobody can reach this workspace's books by voice at all, even a verified owner. Nothing else on this screen matters while it is off.

What Mysty voice may do

  • Answer questions only - the safe default. Mysty can look things up (an invoice, a balance, a GST position) and never changes anything.
  • Answer questions and make simple changes - Mysty may also do a short list of everyday things (raise or send an invoice, send a reminder, record a payment, add or update a client, log an expense, create a task) after reading the change back to you and hearing a clear yes.

Limits

Four numbers cap how much Mysty voice can do: changes allowed in one call, questions one person may ask in a day, changes one person may make in a day, and changes the whole workspace may make in a day. Each has a sensible default and can be turned down (or up) here.

Waiting for your approval

A request Mysty voice refused to run on its own appears here, with what was asked and when. As the owner, you can approve it - which lets it be done, the same as if you had done it yourself in the app - or reject it, which discards the request. An unanswered request stops being actionable after 24 hours.

What this does not do yet

There is no live voice call to test any of this against today - the gateway that actually lets Mysty answer a phone call is a separate, later stage of this same programme (finocket#1774). This screen's job is to have the rules and the approval queue ready before that stage needs them.

Frequently asked questions

Can a voice caller ever refund a payment or delete something?

No. Some operations are never allowed by voice at all - a refund, a credit note, a deletion, a credential or access change - whatever this screen's write setting is. Asking for one by voice creates a pending approval here instead of running it.

Who can approve a pending request?

Only the workspace owner, and only from this screen after a biometric check on their device - the same as any other sensitive in-app action.

What happens if nobody answers a pending request?

It stops being actionable 24 hours after it was created.

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