You can close your Finocket account yourself, from inside the app, without asking anyone. Nothing happens straight away: the request sits for 30 days first, so a decision made in a bad week can be undone in a good one. After that your account and its data are erased and cannot be brought back.
How do I close my account?
- Go to Settings → Account & privacy.
- Tap Delete my account and confirm.
- The screen then shows the date it is scheduled for — 30 days out. Until that date the same screen offers Cancel deletion, and your account carries on working normally in the meantime.
There is also a public Delete your account page you can read without signing in, and if you have lost access to your login entirely you can email us from the address on the account and ask us to do it.
Take your data with you first
The same screen has Download my data, which exports everything you have entered as CSV. Do that before the 30 days are up. Once the erasure runs there is no copy to ask for — that is the point of it.
What gets erased
- Your profile, login and authentication details.
- Your books — invoices, expenses, payments, clients, ledgers and the reports built from them.
- CRM contacts, deals, forms and campaign data you created.
- Uploaded files, including receipt scans and documents in your vault.
- Notification tokens and device registrations.
What we keep, and why
A limited set of records stays only where the law requires it — chiefly transaction and tax records covered by statutory accounting and GST retention periods, plus minimal logs that exist to prevent fraud and abuse. They are kept for the legally required period, and are not used to re-identify you for anything else. The Privacy Policy sets out the detail.
What happens if the erasure cannot finish
It is recorded as done only once your data has actually gone. If anything interrupts it, the request stays in the queue and is attempted again rather than being closed off. This is worth stating plainly because it used not to be true: the request was being marked complete before the erasure was attempted, so one that failed was recorded as finished and never retried. A deletion you asked for should either happen or still be pending — never neither.
If you share books with other people
Closing your account erases your workspace. If a teammate or your CA has been working in a business you own, that business goes with it, so tell them first. If instead you are the teammate — working inside somebody else’s books — closing your account removes you and your own data, and leaves their books alone. Anything you approved on their behalf stays approved; it simply stops naming you.