Agents & automationsUpdated 31 Aug 20263 min

What an agent is

Three words cover the whole feature: an agent is who is working, an automation is what it does and when, and activity is what it did and what that cost. An agent watches your books on a schedule and tells you when something needs you, and stays quiet the rest of the time, which is most days.

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Finocket can watch your books while you get on with the day. There are exactly three words to learn, and deliberately no fourth: an agent is who is working, an automation is what it does and when, and activity is what it actually did and what that cost.

All three live on one screen, Automations.

An agent is who is working

Think of an agent the way you think of somebody you have taken on for one kind of work. You give it a name. You decide what it is allowed to see. You decide what it is allowed to spend. And you can send it home at any moment.

  • Permissions: the parts of your books this agent may read, and nothing beyond them. An agent you set up to watch overdue invoices cannot open your payroll, however you word its instructions, because it was never given the door key.
  • A budget: a most-it-may-spend on a single run, and a most-it-may-spend in a month. When it reaches a limit it stops and tells you it stopped. It never keeps going and settles up afterwards.
  • An off switch: pause it, or delete it. Pausing takes effect immediately: nothing scheduled after that moment runs. There is no wind-down period and nothing queued that still gets through.

You will usually want a small number of agents with clear names, such as Receivables watch, Stock watch or GST week, rather than one agent that does everything. A named agent is something you can hold in your head, and its permissions stay narrow because its work is narrow.

An automation is what it does, and when

An agent on its own does nothing at all. It needs an automation: one piece of work, on a schedule you set. Every weekday at 9am, check which invoices went overdue yesterday. On the 5th of the month, check whether last month's sales and purchase figures agree with each other.

You do not write these from scratch. You pick one from a ready-made list, written and checked by us, and you choose the timings and the thresholds that suit your business: the hour it runs, the amount that counts as worth telling you about, the number of days that counts as late. One agent can carry several automations, and each one can be switched on and off on its own.

Every automation shows you what it will cost per month before you switch it on, and you can change your mind afterwards without penalty. See What automations cost.

Activity is what it did, and what it cost

Every single run is written down, whether it found something or not. Activity shows you the agent, the automation, when it ran, how long it took, what it concluded and what it spent. Nothing happens off the record.

A run that found nothing is recorded too. A quiet day shows as checked, nothing to report rather than as an empty space. An automation that has broken and an automation that has nothing to say would otherwise look exactly the same on screen, and you would read the reassuring one every time.

Anything an agent does that changes your books also lands in your ordinary Activity timeline alongside the things your team did, named as the agent that did it.

Most days, it has nothing to say

A watch on your books is not a stream of notifications. On a normal Tuesday, when nothing has gone overdue, nothing has run short and nothing has drifted, the automation runs, finds nothing, records that it found nothing, and you hear absolutely nothing. That is the ordinary case, not a failure.

You are told when something needs you: a customer who has crossed from late into properly late, stock that will run out before your next delivery, a month whose figures do not tie up. You do not have to remember to look.

And when it does tell you something, it stops there. An agent brings you the finding. Whether anything is sent, filed, paid or changed is still your call. See What an agent will never do.

Getting your first one running

Open Automations, create an agent, give it a name and tick only the parts of your books it needs. Add one automation from the list, set the timing, read the monthly cost, and switch it on. Come back to Activity after a few days and read what it has been doing. One agent, one automation, for a fortnight is a much better start than five on the first afternoon.

Related: What automations cost, What an agent will never do, Approvals & automation.

Frequently asked questions

What is the difference between an agent and an automation?

An agent is who is working. It has a name, permissions over parts of your books, a spending budget and an off switch. An automation is what that agent does and when: one piece of work on a schedule, like checking every weekday morning which invoices went overdue. One agent can carry several automations, and each can be switched on or off on its own.

Will it message me every day?

No. On a day when nothing has gone overdue, run short or stopped agreeing, the automation runs, finds nothing, records that it found nothing, and you hear nothing at all. That is the ordinary case. You are told when something needs you, not when it doesn't.

How do I know it actually ran?

Activity records every run, including the quiet ones: the agent, the automation, when it ran, what it concluded and what it spent. A run that found nothing is written down as 'checked, nothing to report', so a broken automation and a quiet one never look the same on screen.

Can I stop it once it has started?

Yes, at any moment, and it takes effect immediately. Pause the agent and nothing scheduled after that moment runs. There is no wind-down and nothing queued that still gets through. You can also delete it outright.

How many agents should I set up?

Start with one agent carrying one automation, and live with it for a fortnight. A small number of narrowly named agents (Receivables watch, Stock watch, GST week) is easier to hold in your head than one agent that does everything, and each one's permissions stay narrow because its work is narrow.

Is there a ready-made automation for my kind of business?

Almost certainly. Twelve come with every business: Morning books briefing, Overdue follow-up, Weekly business review, GST filing countdown, 2B mismatch digest, TDS quarter watch, Unreconciled bank lines, E-invoice failures, Unusual spend watch, Renewals and recurring due, Pipeline check and Approvals waiting. Your trade adds its own. Retail and distribution: Fast and dead movers, Reorder proposal, Batch and expiry watch, Counter cash versus UPI, Trade account follow-up, Shop overheads drift, Broken size runs. Manufacturing: Production variance, WIP ageing, Raw material cover, Job costing drift, Finished-goods shelf life, Work-centre load, Outside-process turnaround. Printing and packaging presses: Paper stock cover, Print jobs waiting on an advance, Print run paper drift. Services and agencies: Unbilled time, Retainer burn, Project margin drift, Quotes gone quiet, Client TDS withheld, Foreign invoices unpaid. Freelancers and solo practices: Advance tax countdown and Solo month close. Selling on marketplaces: Settlement reconciliation, Return-rate spike, Fee drift, GSTR-8 credit check, COD remittance check. Restaurants and cafes: Covers versus food cost, Aggregator payout, Supplier price drift. Vehicle dealers and workshops: Financier payouts overdue, Spares cost drift, Fleet quotes gone quiet. Coaching institutes: Fee instalments past due, Fee receipts against your own usual month, Month-end books check. Dairies and milk collection centres: Milk procurement rate drift, Plant payment reconciliation, Doorstep and shop milk dues. Optical shops: Spectacle balances still open, Lens lab rate drift, Contact-lens cover. Contractors and site work: Short-paid running bills, Site margin drift, Site material match. Hotels, lodges and PGs: Corporate stay dues, Lodging month close, Lodging supplies drift. Mandi commission agents and agri-input dealers: Trader dues after the auction, Sales billed versus farmers settled, Seed and input cover before the season. The Automations screen shows the ones your switched-on modules can actually feed first, so a check with no data behind it is never offered to you.

I am a CA looking after many clients. Is there anything for me?

Three, and they read across the whole portfolio rather than one set of books: Portfolio filing pulse tells you which clients are ready to file and which are still missing something, Books hygiene score ranks them by how much tidying their books need before you can work, and Deadline wall puts every client's statutory date on one wall so the week ahead is visible on one screen. They read; they never file. You keep the last press for every client, every time.

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