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Finocket for Opticals

Challenges

The manual work this trade still runs on, what it costs, and what changes.

  1. Prescriptions live on paper slips and in a register

    How it is done today
    The optometrist writes the Rx on a slip; the counter copies it into a register and onto the lab order
    Cost or risk
    A powers mistake on copying means a remake at the shop's cost, and the Rx is lost when the slip is
    With Finocket
    SPH, CYL, axis and ADD for each eye, PD, prescriber and Rx date are kept on the order itself

  2. Sunglasses and spectacles are billed at one GST rate

    How it is done today
    A single rate is applied to the whole bill, or the rate is picked by hand per item
    Cost or risk
    Under- or over-charged GST since corrective eyewear and non-corrective sunglasses carry different rates
    With Finocket
    Each item holds its own GST rate, so mixed bills can carry different rates on different lines

  3. Frames are looked up and priced by hand

    How it is done today
    The salesperson reads the tag and types the price; stock is counted once a year
    Cost or risk
    Wrong price at the counter and no idea which frames are slow
    With Finocket
    Scan the frame's barcode to bill it, with MRP, brand and frame size on the item

  4. Delivery dates are promised verbally

    How it is done today
    The date is written on the customer's copy of a handwritten slip
    Cost or risk
    Customers come back before the pair is ready, and the shop loses track of what is due
    With Finocket
    The delivery date is on the order, so the counter sees what is due

  5. Lens details are lost between the counter and the lab

    How it is done today
    Lens index and coating are scribbled on the order envelope
    Cost or risk
    Wrong lenses ordered and remade
    With Finocket
    Lens index and coatings are fields on the item, chosen from fixed lists

  6. Repeat customers are not recognised or rewarded

    How it is done today
    Discounts given by memory; no record of who bought what
    Cost or risk
    Customers drift to chains that run loyalty programmes
    With Finocket
    Loyalty points accrue on qualifying bills and can be redeemed at the counter; WhatsApp from your own number

  7. Supplier bills from frame distributors and lens labs pile up

    How it is done today
    Bills are kept in a file and paid when the supplier calls
    Cost or risk
    Missed credit, duplicate payments and no clear payable balance
    With Finocket
    Enter supplier bills, update stock and see what you owe each supplier

  8. GST returns and year-end books are rebuilt by the CA

    How it is done today
    Billing software and accounts are separate; the CA re-enters totals
    Cost or risk
    CA fees and late filings
    With Finocket
    Returns are prepared from the same bills, and the CA works in the same books or takes a Tally export
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