Frequently asked questions
- Where does the prescription go?
- On the order itself: SPH, CYL, axis and ADD for each eye, PD, who prescribed it and the Rx date. These fields come from the Opticals pack, which sign-up does not add by itself: ask for it when you set up. When you pick a repeat customer on a new bill, Finocket offers their last prescription from earlier bills and from saved Eye prescription records, and fills only the fields still empty. The Eye prescription record type needs a setup step on your workspace; until it is done, earlier bills are the history.
- Can I bill sunglasses and spectacles at different GST rates on one bill?
- Each item holds its own GST rate, so corrective eyewear and non-corrective sunglasses can sit on one bill at different rates. The app can suggest a rate from the HSN, but you confirm it on the item; check the current rate for each product with your tax adviser.
- Can I track lens orders sent to the lab?
- Not as a separate lab job. Each bill has an Order status you set (Ordered, At the lab, Ready, Collected) and a Delivery date, and the Invoices screen lists the pairs still to hand over, soonest first. These come from the Opticals pack.
- Will it remind customers about their next eye test?
- You can record when the next eye test is due. Automatic recall messages are not sent yet.
- Can I run two shops?
- Yes. Every plan includes one shop; add another on the same login as an add-on.
- Does Finocket handle staff salaries?
- No. Staff attendance and payroll are handled by ashr.work. Finocket keeps the books those salaries land in.
