Hotel & stays keeps your rooms, beds and bookings in the same books as your invoices. It is for a hotel, lodge, homestay, guest house or PG. It is not switched on for every workspace yet; where it is off, the Hotel & stays pages do not open.
Your first ten minutes
A new hotel workspace sees a checklist at import and setup: list each room type as an item sold per night (SAC 9963), add your rooms, set a nightly rate for each room type, and ask your CA to confirm the GST bands before you record that sign-off in Stays settings. Corporate accounts, travel agents and staff roles can wait. If you would rather look around first, tap Try with sample hotel data on the dashboard: it opens the room board with sample rooms and stays, every row labelled [SAMPLE] and removable from Profile, Account, Clear sample data. A checked-in sample stay and its bill appear only after the GST sign-off is recorded, and the message says so.
1. Add your rooms and beds
Open Rooms and beds. Type your room numbers as a list or a range, such as 101-110, 201-205, G1, add an optional floor, and add them in one go. For a dormitory or a PG, add beds inside a room (Bed A, Bed B and so on).
A room you no longer let can be deactivated; its history stays. A room with live bookings cannot be deactivated until you move or cancel them.
2. Take a booking
Open New reservation, pick the check-in and check-out dates and tap Check availability. Finocket shows, for each room type, how many rooms are free on every one of those nights; pick a room type (and a room, if you like), then enter the guests, the rate per night and, if you ask for one, the advance. A note is optional.
Set your room rates once
Open Room rates to set the rate for each room type. A rate can be for the whole year or for a season, for chosen weekdays (a weekend rate), for a meal plan such as EP, CP, MAP or AP, and for a minimum number of nights. When two rates could apply to the same night, the more specific one is used. On New reservation, tap Fill from room rates to price every night from these rates; you can still type a rate yourself and it wins. If a night has no rate, Finocket says so and does not book it at zero.
Add a charge to the guest's bill
Once a guest is checked in, the front desk shows Charge to the guest's bill. Type what it is for, the price of one, the quantity, the GST rate and the HSN/SAC code, then tap Add to bill. Finocket adds the line to the guest's open bill. It never fills in a GST rate or code for you, and it refuses until your CA has signed off the GST bands. Once the bill has been sent or paid, a change goes through a credit note raised by a person; nothing is changed automatically. Tapping twice does not add the line twice.
Open the guest's bill
A stay that has a bill shows Open the bill on the front desk. The bill is a draft that Finocket opened at check-in. After check-out, open it, check the lines and finalise it yourself; Finocket never finalises a bill for you.
Close the day
Day close lists, for a date, the check-outs that are overdue or due, the arrivals who have not been checked in and who is staying on. Open a row to go to its front desk. It is a list only: it posts no room charge, and posting nightly charges waits on your CA's sign-off of the GST bands.
A guest walks in
On New reservation, pick the check-out date and a room, then tap Walk-in: check in now. Finocket books the stay from today, confirms it and checks the guest in. If the guest's ID or an advance is still needed, the stay is saved and you finish at the front desk; nothing says checked in until it is.
3. Read your reservations
Reservations lists every booking, newest check-in first, with its dates, stage, guests and the advance you asked for. Load more brings older bookings in; nothing is hidden by a date filter.
4. The room board and the front desk
Room board shows every room and who is in it, night by night: each bar is a stay, and you can step back or ahead a week. On a phone you pick one night and see each room as free or taken; on a larger screen you see two weeks at once. Stays booked by room type with no room assigned yet are listed under the board, so none goes missing.
Tap a stay to open it at the front desk. From there you can confirm it, check the guest in or out, cancel it or mark a no-show. Before the guest arrives you can move the stay to another room (a room already taken for those nights cannot be chosen), and you can extend it with a later check-out. The nights already booked keep their rate; you enter the rate for the nights you add.
5. Property settings and GST
Property settings shows your check-in and check-out times, the GST bands that apply to a room night, and your compliance status, including how long guest ID records are kept after a guest leaves.
What this does not do
- Staff rosters, attendance, payroll and tips are not here; they belong in your HR system.
- It does not file Form III or anything else with the government for you.